AI Training for government
AI training for councils and public agenciesUse the tool. Keep the record and the resident.
A hands-on AI workshop for the staff who run a service, and for the people who answer for information and risk. We build the day around one resident service you bring and the rule for public records, so the team leaves able to use your approved tools on real work, safely.
- The service team and the records owner
- In person or remote
- Your service, your rule
- Vendor-neutral
Collective Campus is a training and advisory company founded in 2015. It builds capability in enterprise and public sector teams, with AI as one part of that work, and has run AI training and AI programs since 2022. The councils and public bodies below are a long track record of customer experience, design thinking, lean startup, innovation assessment and digital programs. Steve Glaveski is a Victorian Auditor-General's Office alum. It works with teams in Australia, New Zealand, Hong Kong, Singapore, the United States, the United Kingdom and Canada.
Clients
The problem in a council or agency
Staff are already trying tools on real enquiries because the queue is long. A confident draft then reaches a resident as if the council said it.
Resident information in a public tool
A complaint, a permit file or a rates enquiry gets pasted into whatever the browser suggests. The records system is where that information belongs until someone writes what may enter an approved tool.
Records, privacy and audit obligations
Public bodies already answer to records, privacy and freedom of information rules, and to an auditor. A tool that sees resident data has to be named in the rule. This workshop writes that rule for one service, so staff can use the tool inside obligations the agency already has.
A pilot with no acceptable use
A chatbot or a vendor demo arrives before anyone has written what staff may enter or who signs off. Name the executive who owns the answer before the pilot starts.
An answer that sounds official
A bin night, a permit condition or an eligibility rule can read as settled and be wrong. The person on the service still checks it against the source before it reaches a resident.
Outcomes
What the service team walks away with
- A shortlist of AI use cases for one resident service, ranked by value and risk
- Hands-on reps on your approved tools, using dummy or cleared records
- Prompting patterns for enquiry replies, briefing notes, report summaries and policy drafts that produce usable work
- A written rule for what may go into a tool, what stays in the records system, and who can grant an exception
- A named executive for the decision the tool is not allowed to make
- Checks for catching a confident wrong answer before it reaches a resident, a councillor or a minister
- A 90-day plan to put AI into that one service
What we cover
The flow of the day
- 01
AI, demystified for public sector work
What current tools do well on service and policy tasks, and where they fail.
- 02
Map one resident service
Pick an enquiry type, a permit, a complaint or another live process, and find the high-value, low-risk places to start.
- 03
Hands-on with the tools
Real tasks on your approved tools. Everyone produces something.
- 04
Prompting that works
Patterns for replies, briefing notes, summaries and the questions a file still needs.
- 05
Records, privacy and verification
What may enter a tool, who owns the decision, and the check against the source. Practise it on a dummy file.
- 06
The rule and the plan
Agree the may-use and must-not lists, the exception owner, and the 90-day plan.
Who it's for
Who should be in the room
The executive who owns the service
The person who answers when a resident, a councillor or an auditor asks.
The service team
Contact centre, planning, waste, permits, policy. The people who will use the tool on Monday.
Information, privacy and risk
The people who own the records rule and can stop a use.
People and capability, and the owner of the tool
The people who book the day and approve what is installed.
Clients
Councils and public bodies we have worked with
Collective Campus has a long track record of building capability inside councils and public bodies, from customer experience and design thinking to lean startup, innovation assessment and training on automation, AI and data, and AI training since 2022. The programs below are that record.
Glen Eira City Council
Training on automation tools, AI in customer service including chatbots and voicebots, and using data to inform strategy in local government.
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Glen Eira City Council
An innovation assessment across resources, values, processes and systems, with prioritised recommendations for decision makers.
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Glen Eira City Council
Design thinking training so the team could develop, prototype and pitch ideas.
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City of Whittlesea
Four customer personas built from council data, then customer experience workshops for eight areas, from kindergarten enrolment and hard waste to the contact centre.
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City of Whittlesea
A one-day journey mapping workshop on council rates and damaged-bin requests, with the friction at each handoff.
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Yarra Ranges Council
Two customer experience workshops for over 60 leaders, as part of the council's leadership program.
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Yarra Ranges Council
Design thinking training to embed the mindset and tools in day to day roles.
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Liverpool City Council
A full-day virtual customer experience workshop for 20 attendees.
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Liverpool City Council
A full-day virtual workshop for 15 intranet site owners on personas, journey maps and user experience.
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City of Marion
One-day customer experience training for 24 new CX champions appointed from across the organisation.
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City of Burnside
A one-day design thinking workshop for 30+ council employees, for public-facing services and internal processes.
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City of Casey, City of Ballarat and City of Whittlesea
Springboard, a startup program run with three Victorian councils on transport, waste and other community challenges.
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Melbourne Water and City West Water
The WaterWorks program, matching global startups and scaleups, including in data analytics, machine learning and AI, to three water challenges.
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Water Corporation
A two-day workshop on running lean startup inside a large, regulated public body.
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City West Water
A one-day workshop for 20 people from five winning ideas challenge teams, on design thinking and lean startup.
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Coliban Water
Design thinking training for a newly formed innovation team.
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Local government
Two councils on building capability with Collective Campus, from customer experience workshops to service design.
“We have developed a great partnership with Collective Campus and their dedication to improving our customers experience is evident in the quality of work they delivered. The work they have led has ranged from facilitating customer experience workshops to the development of customer personas to co-designing a local government first community program for start up's in partnership with other Councils. Because of the successful delivery of this work - customer experience is now part of our organisations vernacular and included in the foundation of all service design so we are truely able to put the customer at the centre of all we do.”
“Feedback received, both formally and informally, has been overwhelmingly positive, Leaders have admitted to having their eyes opened and thinking challenged, seeing this as an opportunity to be more innovative in how we respond to and add value for our customers. Shay brings great experience, knowledge, ideas and energy to his facilitation. It's been a great experience partnering with Collective Campus and being part of these workshops.”
FAQ
Questions councils and agencies ask
What is AI training for government?
It is a hands-on workshop where staff who run a public service practise approved AI tools on a real workflow, such as an enquiry reply, a briefing note or a permit summary, under a written rule for resident data and verification. Collective Campus runs it around a service the council or agency chooses.
Who runs AI training for councils and public agencies in Australia?
Collective Campus runs AI training for councils and public agencies in Australia and internationally. Its track record with Glen Eira, Whittlesea, Yarra Ranges, Liverpool, Marion, Burnside, Water Corporation, Melbourne Water, City West Water and Coliban Water covers customer experience, design thinking, lean startup, innovation assessment and training on automation, AI and data.
Do staff need technical skills?
No. The day is built for non-technical teams. If someone can use email and the records system, they can do the session.
Which AI tools do you teach?
We are vendor-neutral. We teach on the tools your organisation has approved, such as Copilot or a contracted assistant, and show where a general tool fits and where it should not be used.
Is resident data safe in the session?
Yes. We work with dummy or cleared records and cover what may enter an approved tool.
How does this fit our records, privacy and audit obligations?
The day writes the rule for one service that touches resident data: what may enter a tool, what stays in the records system, who owns the decision, and how an output is checked. Your information and privacy owners bring the obligations that apply, and the room leaves with a rule staff can run inside them. Steve Glaveski is a Victorian Auditor-General's Office alum, so the audit question is in the room from the start.
Does this work for a council and for a state agency or utility?
Yes. Glen Eira, Whittlesea, Yarra Ranges, Liverpool, Marion and Burnside are councils. Water Corporation, Melbourne Water, City West Water and Coliban Water are public utilities. The shared piece is a resident or customer, a record, and a team who can change the service.
Who should attend?
The executive who owns the service, the staff who run it, and someone from information, privacy or risk who can stop a use.
In person or remote?
Both. Liverpool ran full days virtually. Yarra Ranges ran workshops in the room for over 60 leaders. We deliver in Australia, New Zealand, Hong Kong, Singapore, the United States, the United Kingdom and Canada.
What if we need a rule before training?
Start with AI Governance, which sets the rule for the use, then train the service team to practise it.
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Workshops for councils and public agencies
Workshops for councils and public agencies who need a resident service fixed, a data rule written, and staff who can use both. Built on the programs Collective Campus runs.
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Customer experience (Whittlesea, Yarra Ranges, Liverpool)
A practical customer experience workshop. Map the real journey, find the moments that cost you trust, and leave with one fix your team can ship.
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Design thinking (Glen Eira, Burnside, Coliban Water)
A hands-on design thinking workshop that gets your team out of the boardroom and into the minds of the people they are building for, so you solve the right problem before you spend money on the wrong one.
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Government case studies
How we have helped organisations across finance, government, legal, healthcare and beyond turn ideas into measurable impact.
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Facilitator
Steve Glaveski
Founder of Collective Campus, Victorian Auditor-General's Office alum, 2× Wiley author and HBR contributor on AI and the future of work. Steve has helped 100+ organisations adopt AI and innovation responsibly, and he runs these programs himself.
Tell us which service you want to start with
Tell us the service and the resident data it touches, and we will shape the day around it.