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Design Thinking T&E
Coliban Water
Coliban Water is a regional water corporation in Victoria, Australia, established in 1992. It manages, maintains and operates more than 50 reservoirs and water storage basins across North-Central Victoria. The service area includes 55 towns, of which the Greater City of Bendigo is the largest.
- 3 days
- From insight to tested service concepts
- 40+
- Council staff upskilled in HCD
- 5
- Priority journeys redesigned
CHALLENGE
CHALLENGE
Coliban Water wanted to introduce a Design Thinking mindset to a newly formed innovation team. They engaged Collective Campus to upskill the team in Design Thinking, including the process to follow,and the tools required to apply it.
SOLUTION
SOLUTION
Collective Campus delivered training for the Coliban Water Innovation team to help them: - Develop a detailed understanding of Design Thinking as a creative problem-solving mindset. - Build hands-on knowledge in use of best practice tools and templates. - Develop strategies to adopt behaviours required to embed Design Thinking in the culture. - Identify ideas to help the team drive innovation internally following the workshop.
OUTCOME
OUTCOME
The team gained a deep understanding of the value in applying Design Thinking to problems across the business. The workshop helped facilitate an end to end understanding of Design Thinking and provided the team with a key selection of tools to develop, prototype, and pitch their ideas. The team came up with over 100 ideas to help solve two key problems identified.
“Collective Campus gave our teams a practical toolkit for putting residents at the centre, and the confidence to keep using it.”
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