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Design Thinking T&E
Glen Eira City Council
The City of Glen Eira is located in Melbourne's south-east suburbs, about 10 kilometres from the Melbourne CBD, and is home to over 150,000 people.
- 3 days
- From insight to tested service concepts
- 40+
- Council staff upskilled in HCD
- 5
- Priority journeys redesigned
CHALLENGE
CHALLENGE
Glen Eira City Council wanted to introduce Design Thinking and learn how to prototype ideas. They needed Collective Campus to impart the Design Thinking insights, including the process to follow, and the tools required to apply it.
SOLUTION
SOLUTION
Collective Campus delivered training for the Glen Eira City Council team to help them:· Understand the five stages (Empathise, Define, Ideate, Prototype, Test) · Build hands on knowledge in use of best practice tools and templates.· Develop ideas, build a case for the ideas, and identify objectives and benefits.
OUTCOME
OUTCOME
The Glen Eira City Council team gained a deep understanding of the Design Thinking process, and how it can be used to come up better solutions to problems. The course helped facilitate an end to end understanding of Design Thinking and provided the team with a key selection of tools to develop, prototype, and pitch their ideas. The processes and tools learned allowed participants to use Design Thinking to not only develop big new ideas, but improve things in their daily jobs.
“Collective Campus gave our teams a practical toolkit for putting residents at the centre, and the confidence to keep using it.”
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