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Customer Experience T&E
BNP Paribas
BNP Paribas is an international banking group with a presence in 75 countries. It is one of the largest banks in the world. With strong roots anchored in Europe'۪s banking history, BNP Paribas supports its clients and employees in today's changing world.
- 3 days
- From insight to tested service concepts
- 40+
- Council staff upskilled in HCD
- 5
- Priority journeys redesigned
CHALLENGE
CHALLENGE
The BNP Paribas Learning and Development Academy wanted to upskill employees on topics to support innovation objectives across the organsiation.
SOLUTION
SOLUTION
Collective Campus designed and delivered live and interactive webinars. The topics covered included: - Customer Experience in Financial Services - Lean Startup - Agile Fundamentals - Digital Awareness - Corporate Innovation
OUTCOME
OUTCOME
The webinars were delivered to over 200 employees across the organsiation. Employees learned tools and techniques to apply the various concepts in their roles and teams.
“Collective Campus gave our teams a practical toolkit for putting residents at the centre, and the confidence to keep using it.”
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